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Serco - FND provider for Manchester and surrounds « Flexible New Deal
Serco - FND provider for Manchester and surrounds
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Started 1 month ago by smurfinator
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I do believe they only recently took over as the umbrella
http://feedback.flexiblenewdeal.me.uk/topic/serco-fnd-provider-for-manchester-and-surrounds (22.2kb) 
FND - may cause loss of private insurance entitlement. « Flexible New Deal
FND - may cause loss of private insurance entitlement.
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Started 4 months ago by No Benes
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It looks like I'm about to go in to Stage 4 (FND) but although I am claiming JSA in stopped 6 moths ago because my wife earns too much. I'm fully paid up on NI contribution (30 years) so that doesn't
http://feedback.flexiblenewdeal.me.uk/topic/fnd-may-cause-loss-of-private-insurance-entitlement (16.1kb) 
Flexible New Deal & Organistion Recruitment « Flexible New Deal
Authority Guidelines that FND Providers must comply with when they are running their Centres?
Can FND Providers use other subcontractors besides those allocated for their areas if they do not meet the requirements of some of their jobseekers?
If FND Jobseekers have started part-time day courses at a college/training centre as part of their Jobcentre Plus stage 3 conditions, which was approved by their Jobcentre Plus Offices before they were referred to FND Providers, and are told by
A4e Flexible New Deal letter « Flexible New Deal
what the Flexible New Deal (FND) programme has been created to help you find. And how that you’ve signed up for FND, we’d like you to get together with your personal career coach. That’s the person who’ll be giving you individual advice, guidance and support.
You’ll meet <Name>. your coach, at your First Step meeting. Lasting at least an hour, this will be held at:
<Apppointment details>
If you need a registered child carer, an interpreter or any other service in
Working Links Flexible New Deal complaint « Flexible New Deal
Links. Upon referral to FND, I received a booklet from the Jobcentre (FND 10/09) the last page of which clearly states
‘Providers should give the same standard of service as Jobcentre Plus. If you have any complaints about any aspect of Flexible New Deal, raise them with your provider. Your provider will have their own complaints procedures that they’ll explain at your first meeting’.
This did not happen. On my third visit to your office I requested such an explanation from my
No Benes « Flexible New Deal
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customer's JSA. This means fND providers cannot use removal, or threat of loss, of the premium as a mechanism to unfairly influence customer behaviour.
— Sanctions arrangements replicate the existing arrangements in current New Deal Options, ie if a customer fails to engage in the flexible New Deal whilst on a Training Allowance their Allowance will stop and they will return to JSA. A Jobcentre Plus decision maker will consider whether a sanction is justified and sanction their
Flexible New Deal Sanctions « Flexible New Deal
and Appeals process for fND will be no different to what we already have in place for both existing contracted provision or indeed for Jobcentre Plus Personal Advisers.
— Once an fND supplier has agreed an action plan with a customer all aspects are enforceable. Where a customer fails to agree an action plan or fails to undertake any activity set out in the action plan the supplier will collect evidence about this failure and refer the doubt to a Jobcentre Plus decision maker. The
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